Logging complaints with the City

We have been provided with the following information for LOOKING AND LOGGING OF ALL SERVICE DELIVERY COMPLAINTS. Please make use of this as the City relies on residents for this information. If issues are not logged on the City’s service delivery systems, the entities are likely unaware of the breakdowns and until you report such, the breakdowns may remain unresolved.

As active citizens who live, work and play in the City of Johannesburg you need to get involved and LOOK AND LOG. That way you hold the local government officials accountable for service delivery.

The Councillors in the City of Johannesburg serve as the interface between the citizens they represent and the municipal officials who design and implement development polices. The councillor’s job is not just to serve as the voice of the people, for the expression of their community needs, but also to act as a watchdog and ensure the municipality implements policies to address the needs of citizens. It is therefore important that should issues you log not be adequately addressed, such be brought to the attention of your local Ward or PR councillor.

We are planning to print and deliver a copy of this information to every mail box in Auckland Park over the next few weeks.

 

NB NB NB

Each issue has an expected TURN-AROUND time. If you have LOGGED the issue and the issue is NOT SOLVED in the given turn-around time, then you can send a request TO ESCALATE via SMS, WHATSAPP or EMAIL to the

Ward Councillor Bridget Steer:

083 604 0404

bridget.steer@gmail.com

If you do this you MUST PROVIDE THE FOLLOWING:

  • Your name
  • Your contact details
  • A BRIEF description of the issue (no long histories)
  • The exact location of the issue
  • A REFERENCE NUMBER

 

  1. JOBURG WATER

Option 1 logging

Email: customerservice@jwater.co.za

Call 0116881699

SMS 082 653 2143

Option 2 logging

Call 0860JOBURG – Option 3

Type of Issue and turn-around time

  • Burst Water pipe: 12 hours
  • No water: 1 day
  • Sewer leak/blockage: 24 hours
  • Meter leak: 7 days
  • Fire hydrant leak: 2 days
  • Bees in meter box: 3 days

 

  1. CITY POWER

Option 1 logging

Log using your mobile device: citypower.mobi

Option 2 logging

Call 0860JOBURG – Option 2

Type of Issue and turn-around time

  • No power to area/property: 30% within 1.5 hours; 60% within 3 hours; 90% within 7.5 hours; 98–100% within 46 hours
  • Illegal connection: 24 hours
  • Dangerous situation: Immediate
  • Street light not working: 2 days
  • Meter conversions: 72 hours
  • Faulty meter: 72 hours

 

  1. JOBURG ROADS AGENCY (JRA)

Option 1 logging

Send an email to hotline@jra.o rg.za

or if urgent Call 0860JOBURG – Option 5

Option 2 logging

Call 0860JOBURG – Option 5

Type of Issue and turn-around time

  • Potholes: 3 days
  • Manhole cover missing: 24 hours
  • Blocked kerb inlet: 24 hours
  • Road trenches: 2 days
  • Road collapse/dangerous situation: immediate
  • Road marking/signage: 7 days
  • Traffic signal faulty: 12 hours

 

  1. CITY PARKS

Option 1 logging

Call 0860JOBURG – Option 0 and then if possible send email to jcp@jhbcityparks.comwith details of reques

Option 2 logging

Call 0860JOBURG – Option 0

Type of Issue and turn-around time

  • Grass cutting in open spaces: up to 30 days
  • Grass cutting of parks: dependent of status of park
  • Grass cutting in cemeteries: 7 days
  • Fallen trees/branches: 24 hours
  • Pruning of tree: 30 days

 

 5.  JMPD

Option 1 logging

Call EMS/JMPD call centre on 011 375 5918 / 5911

Type of Issue (turn-around time dependent on incident and resources available)

  • Traffic violations
  • Noise
  • Dumping
  • Motor vehicle accident
  • Vagrants

 

   6.  PIKITUP

Option 1 logging

Call 0860JOBURG – Option 4

Type of Issue and turn-around time

  • New/additional bin: 7 days
  • Animal carcass removal: 2 days
  • Cleaning of an illegal dumping site: 2 days

 

  1. REVENUE

All revenue matters are best solved by visiting nearest walk-in centre or call 0860JOBURG – Option 1.

For statements: www.joburg.org.za Click on E-Services or Visit nearest Walk in Centre or call 0860JOBURG – Option 1

Type of Issue and turn-around time

  • Change of ownership: up to 6 weeks
  • Finalisation of rates: within 5 days
  • New meter installation for water/electricity: 25 days after payment
  • Final readings on move out: Owner to provide City 7 days’ notice
  • Closing of account/account adjustment: up to 30 days (new owner to pay deposit)
  • Issuing clearance certificate: within 3 days of application
  • Refund: Within 30 days, provided service ticket is compliant and services finalised by back office
  • Opening new account: 1 day

 

  1. METRO BUS

Call 0860JOBURG – Option 6Lo

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